Privacy Policy

Privacy Policy

Public Utility Company “Funeral Services” Belgrade 50 Ruzveltova St., 11000 Belgrade, VAT: 100133006; Company Reg. No.07049455.

This Privacy Policy describes the ways the Public Utility Company “Funeral Services” collects, stores, uses and manages data, including personal information, provided by the users through its web site https://beogradskagroblja.com.

Personal information –How, what kind and why we collect them?

We are collecting information in the following manner: when users contact us through the contact form, post comments or register account at our web site for the purpose of purchasing products.

The information collected for the purposes specified above comprises the following:

Name and surname, e-mail address, mailing address for invoice dispatch, telephone number, name and surname of a deceased or place of burial for the purpose of delivery.

The collected information is neither presented, nor shared with other organizations. The information will not be used for the purposes contrary to the Law, or in any other manner that may be detrimental to you, including violation of privacy. Collecting, storing, processing and using of personal information are carried out in accordance with the Law on Personal Data Protection (“RS Official Gazette”, No. 97/2008, 104/2009 – other law, 68/2012 – CC Decision and 107/2012).

In addition, we are collecting data on web site beogradskagroblja.com utilization, i.e., cookies and other technical non personally-identifying information, which are essential to us, in order to secure better user experience and easier repeated access to the web site. The data in question are collected on voluntary basis exclusively, i.e., if they are willingly submitted the by the users, who are also free to decline providing this information.

Your Account

When you register – i.e., open an account at our web site, you will have insight into data you provided and will be able change your personal information, including your contact phone number and e-mail address. You will be solely responsible for safekeeping and confidentiality of your account and password, you have received in the course of registration at the web site. If you have an account at this web site, you may request and receive the file containing exported personal data we preserve, including any other information you may have provided. Furthermore, you may request deletion of any and all of your personal information, we are storing. However, this does not include any data that we are obligated to save due to administrative, legal or security purposes.

 

 

Cookies

All web pages are at least partially using “cookies”. The cookies do not damage your computer and do not contain viruses. They are used to make our web offer easier to use, more effective and safer. The cookies are small text files, stored at your computer and saved by your browser.

• If you have an account and you log-in at this web site, we will pace a temporary cookie for the purpose of determining whether your web browser accepts the cookies. This cookie does not contain personal information and will be discarded as soon as your Internet browser is closed.
• In addition, when you log-in, we will use several cookies, in order to preserve your log-in information and your screen view selections. The log-in cookies last for two days, whereas the screen option cookies have duration of one year. If you select “Remember me”, your log-in will last for two weeks. If you log off your account, the “log-in” cookies will be removed.
• We will also use cookies to monitor the contents of your shopping basket, as you are navigating through our web site.

We will not share your Information

Public Utility Company “Funeral Services” Belgrade does not use services of a third party in any manner, not even for delivery purposes: The data in question are accessible only to our employees who are properly trained in data storing and protection, so you may rest assure that your information is safe due to the fact that we fully comply with the Law on Personal Data Protection (“RS Official Gazette”, No. 97/2008, 104/2009 – other law, 68/2012 – CC Decision and 107/2012).

How long do we keep your Information? Your Data Protection Rights

All user may see, edit or delete their personal information at any time (except changing their user name). Web site administrators are also able to see and edit the said information. You may request deletion of and all personal information we collected at any time.

Web Store

When you are navigating through our Web Store, we will monitor the following:

• Products you viewed: we will use this information to show you, e.g. the products you’ve recently viewed.
• Location, IP address and type of browser: we will use this information for the purpose of the estimation of tax amount and delivery costs.
• Invoice dispatch address (е-mail): we will ask you to enter this information in order to create your account and verify your e-mail address.

In the course of purchase at our web store, we will ask you for certain data such as your name, billing address, telephone number and potentially your account information, i.e., your user name and password. This information will be used for the following purposes:

• Forwarding information on your account and order;
• Replaying to your requirements.
• Compliance with all legal obligations.

If you create an account, we will save your name, address, e-mail address and telephone number, to be used for filling the purchase confirmation forms for your future orders. We are storing your information for the intended purpose.

Payments

In the course of entering data on payment card, the confidential information is transferred through the public web in protected (encrypted) form, by utilizing SSL protocol and PKI system, as the most contemporary encrypting technologies at the moment.

Safety of information in the course of shopping is guaranteed by Banca Intesa ad Beograd payment cards processor and therefore the complete charging process in carried out at the web pages of the bank. Your payment card data are not accessible to our system at any moment.

Your acceptance of these conditions:

By using web site beogradskagroblja.com, you are accepting this policy. In the case you do not agree with this policy, please do not use our web site, or forward the reasons for non-acceptance to: info@beogradskagroblja.rs.

In the case of changes to this Privacy Policy at the web site beogradskagroblja.com, the changes will be published on this page, so that you will be promptly informed on the protection of privacy we offer.

Continued utilization of the web site subsequent to published changes of this Policy, will be considered as your acceptance of the said changes.

How to contact us?

If you have any questions related to the Privacy Policy at the web site beogradskagroblja.com, you may contact us to the following address: info@beogradskagroblja.rs.

Information on prices

Prices of products indicated at the web site: beogradskagroblja.com, are retail prices expressed in RSD, VAT inclusive.

Purchase

Anyone with the opened account may carry out purchases at our web site. The user’s account may be opened by registering at the following link: My Account.

 

Delivery

Delivery is carried out by our employees

Public Utility Company “Funeral Services” Belgrade has secured the adequate labor force necessary for deliveries to all 10 cemeteries governed by our company: Orlovača, Lešće, Zbeg, Nova Bežanija, Novo, Centralno, Topčidersko, Stara Bežanija, Banjičko and Zemunsko. Free Delivery is available only to the Belgrade cemeteries managed by our company. Delivery of products within the territory of the Republic of Serbia may be performed at your request, and in such a case delivery will be carried out by the regular mail, i.e., the Public Enterprise Post of Serbia. In this case we cannot influence the time of delivery, whereas the prices for the service in question may be seen at the Post of Serbia web site.

Time of delivery

All orders received by 7 a.m., provided that they are paid for, will be delivered on the same day or on the date indicated in the order form. Delivery is being performed to all 10 cemeteries managed by Public Utility Company “Funeral Services” Belgrade. If you do not comply with this minimum time period, you will risk for your order not to be delivered at desired time.

Protection of confidential information on transaction

In the course of entering data on payment card, the confidential information is transferred through the public web in protected (encrypted) form, by utilizing SSL protocol and PKI system, as the most contemporary encrypting technologies at the moment.

Safety of information during purchase is guaranteed by Banca Intesa ad Beograd payment cards processor, and therefore the complete charging process is carried out at the web pages of the bank. Your payment card data are not accessible to our system at any moment.

Conversion statement

All payments will be effected in Serbian currency – dinar (RSD). The official middle exchange rate of the Republic of Serbia National Bank is used for the purpose of informative display of prices in other currencies. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site. Thank you for understanding

Right to withdraw the order

Purchase of flowers

If you change your mind or wish to withdraw from the contract, please contact our 24 Hour Call Centre employees immediately (or within 30 minutes at the latest) to the following numbers: + 381 11 20 71 333; + 381 11 20 71 377 or + 381 64 85 54 096, in order to stop preparation of the floral arrangement and carry out the refund based on the official record. Otherwise, your order will be executed without possibility of withdrawal.

Redress

If the buyer is not happy with the quality of the goods and services, he/she should fill and forward the redress request within 2 days from the date of delivery of the goods, except in the case of burial coffins – when the redress request should be lodged at the latest one hour prior to scheduled time of funeral, i.e., cremation.

The appropriate department will establish the commission, which will approve or reject the complaint, and prepare justification of the decision on the redress in written form.

If the complaint is justified, Public Utility Company „Funeral Services“ Belgrade will deal with it immediately.

Refund

In the case of returning of delivered order and refund (partially or in total) , to the buyer who has previously effected payment by any payment card, beogradskagroblja.com is obligated to perform the said refund exclusively via VISA, MASTER, AMEX methods of payment, which means that the bank will carry of the refund to the account of the payment card user, at the seller’s request.

Disclaimer

Public Utility Company “Funeral Services” Belgrade, is maximally using all its resources, in order to present all the products at our web site with accurate titles, descriptions, photographs and prices.

All the products and services which are part of our offer are available at any time, except from some sorts of seasonal flowers. The availability and accurate stock may be verified by contacting Public Utility Company „Funeral Services“ 24 Hour Call Centre employees to the following telephone numbers:

+ 381 11 20 71 333, 011 20 71 377 and + 381 64 85 54 096

For more information related to effecting payments by payment cards issued by Banca Intesa in Serbia, please check here.